About business conditions
1. Question: How much is the cost for shipping.
Answer: Small or Urgent goods are expressed by DHL/ UPS / FedEx. But for the big cargoes, Ocean shipping is the best way. For some countries, such as Russia, railway transportation is offered also. The exact cost of different way, Kindly email us at info@szsinatech.com or Call us at 0086-755-8328 0712
2. Question: What happens after I place my order?
Answer: Our ordering system immediately starts to work. Your order will be send to our PMC departments to arrange the exact production schedule as the material stock. You will get exact shipping date from our sales in 1-5 business days. Our Purchasing department will buy the material as PMC order. The production is arranged after all material finished IQC test. Finally, your order is completed. Then waiting for the shipping. Please ensure that your any requirements transfer to the sales clearly before placing order. It will be hard to modified after all material come to factory.
3. Question: Can I cancel my order?
Answer: Customer satisfaction is important to all of us. We will produce your merchandise as quickly as possible. If the material of your order has not yet produced by material supplier, we can cancel it for you. However, we shall not be able to process a cancellation once your order has been making.
4. Question: What should I do if the goods received are damaged?
Answer: All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, and notify us within 72 hours of receipt of damaged merchandise by you.
5. Question: Are lead time guaranteed?
Answer: We can guarantee lead time of your order. You will get exact lead time in 1-5 business days from our sales after receiving the deposit. If lead time is delayed 3-7days, Sinolum shall issue 0.1% of order amount as refunds.
6. Question: Can I specify a future delivery date?
Answer: yes, you can specify a future delivery date when you need urgently. Please contact us.
7. Question: Where will you ship your products?
Answer: Right now, we will ship to all over the world.
8. Question: How long would it take to produce my items after placing order
Answer: Sample Orders: ~ 3 to 5 working days
Small orders: ~ 5 to 15 working days.
Big /Huge orders: ~ 15 to 35 working days.
Alteration or Custom-made Orders: ~ 14 to 39 working days
9. Question: What payments do you accept?
Answer: Our company accepts most forms of paypal payments.
We accept T/T, Western Union, PayPal. you can choose your favorite method when you check out.
10. Question: What will happen if I give an incorrect shipping address?
Answer: PLEASE be certain of your address before ordering! Unfortunately, your product will probably not get to its destination in time for the important occasion if you supply an incorrect address when ordering. Make sure that you include apartment or suite numbers if applicable. and most important is give us your phone nubmer If a package is returned to us because of an address problem, we will reship the package to you or a corrected recipient address. You will be charged for the additional shipping fees.
11.Qestion: What happens in the event of lost packages?
Answer: Although we offer Express (UPS, FedEx or DHL) and Ocean shipping, sometimes this unhappy thing still happened. In an effort to further your purchasing experience with us, We has decided to protect customers on any loss of packages sent to you. At the same time, we can determine and confirm that the package has been lost, and we will reimburse you a full store credit up to the value of the product that you chose. We remain as always 100% dedicated to customer service.
12. Question: I haven't received any information about my order status.
Answer: You should have received an acknowledgement approximately the status of your order in about 1-5 business days after you had placed your order. This message will inform you by our sales. If not, kindly contact sales or email to complaint@sinolum.com . Sales Manager will deal with it immdiately.
13. Question: How do I exchange items?
Answer: The best way to arrange for an exchange is to contact our staff who will give you correct instructions pertaining to your particular order. Every exchange scenario can be different and there may be times when we can help you avoid unnecessary costs of sending your items back to us.